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Service:
Your shopping satisfaction is our number one goal. We believe that giving our customers a great shopping experience,
sales will eventually come on its own. So rather than focusing on maximizing profits, we focus on maximizing
the service that we provide and the lowest price possible.
Free Shipping:
We offer free shipping on many item in our store. Just look for the special "Free Shipping" logo on the product page.
There are no minimum order sizes or special exceptions.
Shipping:
We understand that getting your order quickly is important to you, so we make every effort to process your order as fast as possible. When you order from Suemakerover.com, you
can expect to receive your order in about a week.
Returns:
You will be 100% satisfied with your purchase!
In the event that you are not satisfied with the product(s) you purchase from Suemakeover.com,
you can have the confidence that you can return or exchange the item within 15 days of receipt for
a full refund less a 25% restocking fee and any shipping charges that were incurred. All returned
items to Suemakeover.com must be in new unused condition and packaged in the original manufacturer's box.
All of the products parts, accessories, registration cards,etc must be returned for full credit.
IMPORTANT NOTE The actual shipping cost you must pay to return an item to
us may not match our flat promotional shipping rates. An example, we may charge only $10.99 to ship a large heavy
item to you but the actual shipping cost is what will be deducted from your credit which will often be much higher
than the shipping charged. The SHIPPING is NON-REFUNDABLE even if you received
FREE shipping, you will be charged the shipping charges that we incurred to ship the product to you.
Returning a Product
In the event you are required to return a product to Suemakeover.com follow these
instructions:
- Contact us to receive a RMA (Return Merchandise Authorization) number. A return shipping
address will be given to you at this time. An RMA is required to process a return. Returns
without authorization are subject to refusal.
- Carefully repackage the product in the manufacturer's original packaging, making sure to
insure the package as Suemakeover.com is not responsible for loss or damage to merchandise
that is being returned. Please insure the package for your purchase price. In the rare
case that we receive a return and it has been damaged during shipment from you to us;
we will notify you immediately so that you can file a claim with the shipping company.
- Place a shipping label on the box and return the product to the address given to you
when you received your RMA number. Please remember to include your RMA number on the shipping
label. Do not write directly on the manufacturer's box- please use a shipping label so that
the box may be reused. A box replacement charge may apply if the box is written upon.
- The Return Materials Authorization (RMA) will expire 10 business days from the date
that it was issued.
- After we inspect your return, we will credit the purchase price back to the original
credit card used for the purchase, minus the original shipping cost, the restocking fees
and box or replacement part fees that may apply. Please allow up to 2-4 weeks for the credit to appear on your statement. We will send you an email confirmation to notify you when we have applied the credit to your card.
Refunds may NOT be given if obvious signs of use such as missing paperwork, parts, missing
packaging materials, smudges or other marks indicating use, etc.
Please note that custom items, built-to-order, and personalized items cannot be returned due to their uniqueness to your specific needs.
For information on returning damaged items please contact Suemakeover.com.
Privacy:
We won't sell, trade, or rent your email address or any of your personal information to any third party. Ever.
This is my promises to you
Tyrone Shelton
S & S Consultants
DBA suemakeover.com
113 Potter's Wheel
Madsion, AL 35758
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